Terms of Service
Last updated: September 25, 2025
1. Acceptance of Terms
Welcome to RaiseLoft, a fundraising management platform. By accessing or using our service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our service.
2. Description of Service
RaiseLoft is a comprehensive fundraising management platform that helps startups and companies manage their investor relationships, track fundraising activities, and streamline their capital raising process. Our services include investor CRM, pipeline management, interaction tracking, and related tools.
3. User Accounts
3.1 Account Creation
To use RaiseLoft, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.2 Account Responsibility
- You must provide accurate, current, and complete information
- You are responsible for maintaining account security
- You must notify us immediately of any unauthorized use
- You may not share your account with others
4. Acceptable Use Policy
You agree to use RaiseLoft only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the service for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Infringe on the rights of others, including intellectual property rights
- Upload or transmit malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to our systems
- Use automated scripts or bots without permission
- Interfere with or disrupt our services
5. User Content and Data
5.1 Your Data
You retain ownership of all data you input into RaiseLoft, including investor information, interaction records, and business data. We do not claim ownership of your content.
5.2 License to Use
By using our service, you grant RaiseLoft a limited, non-exclusive, revocable license to use your data solely for the purpose of providing our services to you.
5.3 Data Security
We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You are responsible for backing up your important data.
6. Privacy
Your privacy is important to us. Please review our Privacy Policy below to understand how we collect, use, and protect your information. By using our service, you consent to the collection and use of information in accordance with our Privacy Policy.
7. Subscription and Payments
7.1 Subscription Plans
RaiseLoft offers both free and paid subscription plans. Paid plans provide additional features and capabilities as described on our pricing page.
7.2 Payment Terms
- Subscription fees are charged in advance on a monthly or annual basis
- All fees are non-refundable unless required by law
- We reserve the right to change our pricing with 30 days' notice
- Failure to pay may result in service suspension or termination
8. Service Availability
While we strive to provide reliable service, we do not guarantee uninterrupted access to RaiseLoft. We may perform maintenance, updates, or experience outages that temporarily affect service availability.
9. Intellectual Property
RaiseLoft and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
10. Third-Party Services
Our service may integrate with third-party services (such as Google authentication, email services, etc.). These third-party services are governed by their own terms and privacy policies.
11. Disclaimer of Warranties
RaiseLoft is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the maximum extent permitted by law, RaiseLoft shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption.
13. Indemnification
You agree to indemnify and hold harmless RaiseLoft from any claims, losses, damages, or expenses arising from your use of our service or violation of these Terms.
14. Termination
14.1 Termination by You
You may terminate your account at any time by contacting us or using account settings.
14.2 Termination by Us
We may suspend or terminate your account if you violate these Terms or for other reasons at our discretion, with or without notice.
14.3 Effect of Termination
Upon termination, your right to use RaiseLoft will cease immediately. We may delete your data after a reasonable period, subject to applicable laws.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
16. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting updated Terms on our website and updating the "Last updated" date. Continued use of our service after changes constitutes acceptance of the new Terms.
Privacy Policy
Last updated: September 25, 2025
1. Introduction
Welcome to RaiseLoft. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fundraising management platform.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Company information and professional details
- Account credentials and authentication data
- Profile information and preferences
2.2 Investor and Business Data
As part of our fundraising management service, we collect and process:
- Investor contact information and profiles
- Investment interactions and communications
- Fundraising pipeline and deal information
- Meeting notes and follow-up data
2.3 Technical Information
We automatically collect certain technical information, including:
- IP address, browser type, and operating system
- Usage patterns and feature interactions
- Device information and access times
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our fundraising management services
- Process your transactions and manage your account
- Send important notices and updates about our services
- Provide customer support and respond to your inquiries
- Analyze usage patterns to enhance user experience
- Ensure platform security and prevent fraud
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share specific information
- Service providers: With trusted third-party vendors who assist in operating our platform
- Legal requirements: When required by law or to protect our rights and safety
- Business transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- Employee training on data protection practices
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time, subject to applicable legal requirements.
7. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Export your data in a portable format
- Opt out of non-essential communications
- Restrict certain processing activities
- File complaints with applicable data protection authorities
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized features. You can control cookie preferences through your browser settings.
9. Third-Party Services
Our platform may integrate with third-party services (such as Google authentication). These services have their own privacy policies, and we encourage you to review them.
10. International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
11. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about our Terms of Service or Privacy Policy, please contact us at:
Email: info@venturehandle.com